Multilingua Experienced Microsoft and Apple Helpdesk Analyst with a demonstrated history of working in the information technology services industry. Skilled in IT Service Management, Windows and MacOs Client and Server, Management, System Deployment. Strong engineering professional.
To date I have worked as an IT Support Technician providing 1st and 2nd line support within a busy helpdesk environment. I have particularly enjoyed developing close customer relationships to identify and resolve IT hardware and software problems. My experience within a client focused IT support environment has impressed on me the need for IT competency to be complemented by personable skills. I am experienced in managing and maintaining servers, desktops, laptops, printers, tablets and smart phones in LAN and WAN network infrastructures.
• Troubleshooting and resolve end-user hardware, and software related problems
• Troubleshoot and resolve phone issues dealing with voice communications
• Computer imaging
• Windows 7, Windows XP, Windows 2000, Android,
• MacOs Sierra, High Sierra, iOS
• Knowledgeable of VLAN, VPN, Active Directory, Microsoft Office administrative tool
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Walk customer through problem-solving process.
• Setup workstations, patch the wires to the server to give the workstations internet.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Run reports to determine malfunctions that continue to occur.
• Maintain hardware equipment inventory and make sure all reporting for equipment is up to date.
• Set up equipment and applications for corporate conference meetings.
• Translation into Spanish, French, German, Catalan, English and Italian
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