Likedin di Pietro


 Multilingua Experienced Microsoft and Apple Helpdesk Analyst with a demonstrated history of working in the information technology services industry. Skilled in  IT Service Management, Windows and MacOs Client and Server, Management, System Deployment. Strong engineering professional.

To date I have worked as an IT Support Technician providing 1st and 2nd line support within a busy helpdesk environment. I have particularly enjoyed developing close customer relationships to identify and resolve IT hardware and software problems. My experience within a client focused IT support environment has impressed on me the need for IT competency to be complemented by personable skills. I am experienced in managing and maintaining servers, desktops, laptops, printers, tablets and smart phones in LAN and WAN network infrastructures. 

    Troubleshooting and resolve end-user hardware, and software related problems
    Troubleshoot and resolve phone issues dealing with voice communications
    Computer imaging 
    Windows 7, Windows XP, Windows 2000, Android, 
    MacOs Sierra, High Sierra, iOS
    Knowledgeable of VLAN, VPN, Active Directory, Microsoft Office administrative tool
    Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    Respond to queries either in person or over the phone.
    Write training manuals.
    Walk customer through problem-solving process.
    Setup workstations, patch the wires to the server to give the workstations internet.
    Install, modify, and repair computer hardware and software.
    Run diagnostic programs to resolve problems.
    Install computer peripherals for users.
    Follow up with customers to ensure issue has been resolved.
    Run reports to determine malfunctions that continue to occur.
      Maintain hardware equipment inventory and make sure all reporting for equipment is up to date. 
      Set up equipment and applications for corporate conference meetings.
    Translation into Spanish, French, German, Catalan, English and Italian
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