English CV

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PERSONAL DETAILS
pietro@maiorani.eu ¦ 0039 339 2307231 ¦ 3 Via delle Grazie, 00193 Rome Italy
Italian nationality
Full, clean driving license

PERSONAL STATEMENT
A motivated, adaptable and responsible Computer literate seeking a position in the IT HelpDesk / ServiceDesk Engineer which will utilise the organisational and communication skills developed through my career.
I successfully combined my studies with work and other commitments showing myself to be self-motivated, organised and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team.
In short, I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in IT.

EMPLOYMENT

SEPTEMBER 2014, TO DECEMBER 2016
– Help Desk – Service Desk –
Bv-Tech S.p.A. for British American Tobacco Italia, Rome
IT Delivery Sector 2° Level Helpdesk Hardware and Software Specialist for Windows and the Mac

FEBRUARY 2014, AUGUST 2014
– Help Desk – Service Desk –
Bv-Tech S.p.A. for INPS, National Institute of Social Foresight, Rome
1st Level Support to the Institute for the employies throughout Italy Remedy ticketing

SEPTEMBER 2013, TO GENUARY 2014
– Help Desk – Service Desk –
Bv-Tech S.p.A. for INAIL, Central Management Office for Information Services and Telecommunications Rome
National Institute for insurance against accidents at work 1st Level Support to the Institute for the employies throughout Italy

MARCH 2005, FEBRUARY 2010
– Help Desk – Service Desk –
Hitachi Systems CBT S.p.A.for British American Tobacco Italia, Rome
IT Delivery Sector 2° Level Helpdesk Hardware and Software Specialist for Windows and the Mac

FEBRUARY 2003, FEBRUARY 2005
– Help Desk – Service Desk –
Hitachi Systems CBT S.p.A.for ENEA Research Center, Frascati Rome
Supervisor of the Maintenance Hardware and Software Specialist for Windows and the Mac

GENUARY 2002, GENUARY 2003
– Help Desk – Service Desk –
Si2Si S.p.A. for WIND Telecomunicazioni Italia, Parco de Medici, Rome
▪ Installazioni, configurazione software da remoto e on site agli impiegati Wind, Infostrada e Blu di 2° livello
IT Delivery Sector 2° Level Helpdesk Hardware and Software Specialist for Windows and the Mac

JUNE 2001, FEBRUARY 2002
– Help Desk – Service Desk –
TestaCoda S.r.l , Viale delle Milizie, Rome
Supervisor of the Maintenance, Hardware and Software Specialist for Windows and MacOs Systems Html Programming

OCTOBER 2001, DECEMBER 2001
– Help Desk – Service Desk –
Telecom Italia, Roma, BBB Project
Installazion and test of ADSL lines in the Rome area

FEBRUARY 2001, SEPTEMBER 2001
– Customer Support –
MusicArte S.r.L, Rome
Hardware and Software Apple Specialist Customer Support

MARCH 2000, MARCH 2001
– Customer Support –
Euronet S.a.S Internet Service Provider, Giulianova – TE
Phone and Remote Customer Support

MARCH 2000 – Aapril 2001
– Help Desk – Service Desk –
NAT New Age Tecnology S.r.l. Giulianova, TE
Hardware and Software Microsoft Customer Support Specialist

PERSONAL INTERESTS
All around Yoga knowledge, Interest for the science of letters, cooking, Vegetarianism, Mountain Trekking and long walking, Online Gaming


REFERENCES

References available upon request.

EDUCATION TRAINING COURSES AND TITLES
1975 – 1978 Graduation for kitchen employee graduation hotel services awarded by the Professional Institute for Tourism of San Benedetto del Tronto.
1979 – 1980 Graduation for ‘Professional Technical Hotel Activities awarded by the Professional Institute for Tourism of San Benedetto del Tronto.
1991 – 1994 International School of Social Service at Ydrefors, Gullringen (Sweden).
2003 MCP – Microsoft Certified Professional aT Prometric, Mcp Id # 2871987 CERTIFICATION 70-270 Windows XP
2004 ACHDS – Apple Certified Help Desk Specialist MacOs X 10.2 Only study, the test was not supported
2014 MCTS Microsoft Certified Technology Specialist Exam 70-680 : Windows 7 Only study, the test was not supported

SKILLS

▪ Good Microsoft Office usage – certification Ces Inf
▪ Good Personal Computer and Server Assemble
▪ Knowledge about front e back end/office software like SAP, Siebel, Crystal Report and more.
▪ Knowledge about help desk management like Remedy, Microsoft Dynamics CRM, CA Service Desk Manager.
▪ Installation , configuration and management of Microsoft and Apple Systems.
▪ Active Directory, Storage Systems, fax and print servers, Microsoft Exchange and Lotus Domino.
▪ Router, Switch, Firewall and Cisco Access Points, and deep knowledge about of Cisco Call Manager.
▪ Cisco and Huawey VPN configuration, and RSA Tokens .
▪ Corporate mobile phones like Android and Blackberry configuration and their mail
▪ Sygate Security, Norton and McAfee Antivirus certralised management

LANGUAGES
Mother languages – Italian and Catalan
Languages Comprehension-Spoken-Produktion-Written-hearing abd lectuaring
▪ French C1/2 C1/2 B1/2 B1/2 A1/2
compulsory education and at work
▪ German B1/2 B1/2 A1/2 A1/2 A1/2
compulsory education and at work
▪ Spanish C1/2 C1/2 B1/2 B1/2 A1/2
began at the nursery school in Bern
▪ English C1/2 C1/2 C1/2 C1/2 C1/2
everyday life, at work and at home
Levels: A1/2 Base level – B1/2 Medium Level – C1/2 Advanced
Common European Framework of Reference for Languages